The day following the ice storm our cul de sac, which sits at one end of Silverbrook Drive, was covered in thick ice and snow. Eventually, a snow plow arrived in the neighborhood and plowed the street (Streamland Drive) that ran perpendicular to the entrance to our cul-de-sac. It did not, however, plow our cul-de-sac. In fact, plowing Streamland Drive left a large ice and snow berm across the entrance to our cul-de-sac. To get to town and back I had to speed over the berm, which struck the bottom of the car quite hard.

Early the next morning I phoned the city manager’s office and reported the oversight. Within a mere half an hour a plow arrived at our house. It removed the berm, cleared a path to our driveway, partially cleared the cul-de-sac, and then laid down a heavy layer of rock salt. That’s service! I wish to thank our city manager and the road crew for being so responsive.

Milton Scarborough

Danville