Heritage Hospice honored with award

Published 8:38 am Saturday, August 19, 2023


Heritage Hospice, Inc. has been named a 2023 Hospice CAHPS Honors Elite Award recipient by HEALTHCAREfirst, a leading provider of revenue cycle management services, CAHPS and bereavement surveys and advanced analytics for hospice organizations. This annual review recognizes agencies that continuously provide a positive patient experience and high-quality care as measured from the patient and caregiver point of view. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems survey satisfaction measures.

Hospice CAHPS Honors Elite acknowledges the highest performing agencies by analyzing performance on the Willingness to Recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from April 2022 through March 2023. Hospice CAHPS Honors Elite recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions.

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“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, vice president of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate Heritage Hospice, Inc. on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”

Serving Boyle, Garrard, Lincoln, and Mercer counties, Heritage Hospice provides compassionate care for individuals and their families who are facing life-limiting illnesses.

“We are honored to have received such a prestigious accolade and look forward to continuing to provide award-winning care by empowering patients and families facing the final stages of life,” said Janelle Wheeler, executive director of Heritage Hospice. “We appreciate the opportunity to serve our communities.”

Chrissy Cummins, director of clinical services at Heritage Hospice said: “I am continuously moved by our clinical staff’s ability to acclimate to and accommodate the uniquely challenging end of life needs faced by those in our communities while also ensuring they provide the highest level of compassionate care.  Heritage Hospice, Inc. has received this national recognition nine times in the past 11 years when this honor began.  Healthcare has continued to face even more challenges over the past few years; however, Heritage Hospice will remain intentional and diligent to maintain this standard – for your loved ones are also our loved ones.  We carry the hope that it remains possible to do.  Our hope is reflected in a poem by a Kentucky native poet, Wendell Berry, titled February 2, 1968: ‘In the dark of the moon, in flying snow, in the dead of winter, war spreading, families dying, the world in danger, I walk the rocky hillside, sowing clover.’”

For more information, call 859-236-2425.