Walker’s Trail receives award for outstanding customer service

Published 7:00 am Tuesday, November 9, 2021

Walker’s Trail, a Trilogy Health Services senior living community in Danville, Kentucky was recently honored with an award for outstanding customer service during the company’s annual fall meeting held last month in Fort Wayne, Indiana.

By placing residents and families first, Walker’s Trail exceeded the expectations of the people it serves, earning the prestigious President’s Diamond New Market Service Award. The honor recognizes Trilogy communities who scored 9.50 or above out of 10 on their Customer Satisfaction Surveys.

Walker’s Trail earned an overall score of 9.87 from feedback in categories including staff attitude, quality of care, food quality, activity programming, appearance, and cleanliness. The campus also celebrated its culinary team, who earned top scores across its categories.

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“At Walker’s Trail, our team is committed to providing second-to-none services to the seniors we serve – even in extraordinary times. Our scores on the Customer Satisfaction Survey represent our team’s dedication to servant leadership, and it is with great pride that we receive this recognition,” Lindsey Foster, Executive Director said.

“We’re honored to have received such positive feedback from our customers and promise them that we will continue to strive to exceed their expectations.”

Twice a year, Trilogy Health Services solicits feedback from the residents and families they serve. Responses are viewed as invaluable and are used to identify places where the campus excels as well as opportunities for growth. Companywide, over 10,000 surveys were mailed to family members and other responsible parties.

Nearly 82 percent of customers responding said they would recommend their Trilogy campus to someone who required senior living services. Trilogy Health Services currently operates over 120 senior living communities throughout Indiana, Ohio, Kentucky, and Michigan.